Why Fit-for-Purpose CCTV Is Now Critical for Independent Retailers

How modern security helps protect people, profits and peace of mind

Independent retailers across the UK are facing one of the toughest trading environments in recent memory. Rising shop crime, increasing abuse toward staff and shrinking margins are now daily realities — and many shop owners say their existing CCTV systems are no longer fit for purpose.

In January 2026, Talking Retail reported that the Federation of Independent Retailers (the Fed) is calling for urgent investment in modern CCTV after warning that many small stores are struggling with outdated systems that fail to support effective crime prevention or prosecution.
 

Retail Crime Is Escalating — and Store Owners Are Feeling the Impact

According to figures from the Scottish Government, shoplifting in Scotland alone has increased by 57% over the past decade, with a further 16% rise year-on-year, while the police clear-up rate sits at just 49%.

Retailers are also facing:

• Rising incidents of threatening and abusive behaviour toward staff
• Increased insurance claims and repair costs
• Lost trading time dealing with incidents rather than serving customers

For store owners, this isn’t just about stolen stock — it’s about protecting employees, maintaining a safe environment and keeping the business viable.
 

Why “Fit-for-Purpose” CCTV Matters

Many independent retailers still rely on legacy CCTV systems that:

• Capture poor-quality images
• Lack remote access or secure storage
• Make evidence sharing slow or difficult
• Do not integrate with other security measures

As the Federation of Independent Retailers highlights, systems that were acceptable years ago simply don’t meet today’s demands.

Johnson Controls emphasises that modern retail CCTV should support deterrence, rapid response and reliable evidence, rather than acting as a passive recording tool after an incident has already occurred.
 

Security Is About Protecting People — Not Just Stock

Retailers have a legal and moral duty of care to their staff. When abuse and assaults rise, employee wellbeing and retention suffer — increasing recruitment costs and disruption.

Johnson Controls designs retail security systems that prioritise staff safety and customer reassurance, while maintaining a welcoming store environment. Visible, professionally managed video surveillance helps deter aggressive behaviour and supports faster intervention when incidents occur.
 

How Johnson Controls Supports Independent Retailers

Johnson Controls’ video surveillance solutions provide modern CCTV that delivers real-world value. Key features include:

• High-definition image quality
• Secure digital storage
• Faster incident review and evidence retrieval
• Options for cloud and remote access

Importantly for independent retailers, systems can often be upgraded rather than replaced, helping owners extend existing investments while improving performance.
 

Integrated Retail Security

CCTV is most effective when combined with intrusion detection and access control. Johnson Controls’ integrated retail security platforms help store owners manage risk more effectively without adding complexity to daily operations.
 

Security as a Business Investment — Not a Cost

The Talking Retail report highlights concerns around affordability for small retailers, with CCTV upgrades often seen as an unplanned cost. Whilst no subsidies or grants have yet been announced by the Scottish Government, it is still a fact that modern security systems can help:

• Reduce ongoing losses
• Lower insurance exposure
• Improve staff retention
• Minimise disruption and downtime

Johnson Controls’ approach focuses on scalable, future-ready solutions that grow with a retailer’s needs — helping owners protect what they’ve built without unnecessary complexity or waste.
 

Final Thought for Retail Owners

Independent retailers are right to call for support — but security cannot wait. Fit-for-purpose CCTV, combined with integrated security systems, gives store owners greater confidence, better protection and clearer control in an increasingly challenging retail landscape.

By working with Johnson Controls, retailers gain a trusted partner focused on protecting people first, reducing risk and supporting long-term business resilience.

Fill in the form below today to find out how we can help protect your business and your people.