Help Points Have Contributed to Customer Communications

First ScotRail, Scotland’s national rail service provider is the largest of the 25 British passenger trains operating companies for route miles, second for train miles, and fourth for passenger journeys, with some 2,000 suburban, interurban, and rural services daily. Part of the FirstGroup, it is investing substantially in station improvements, on-train CCTV, and passenger information systems, to enhance the quality of service and facilities to customers.

First ScotRail is committed to providing a safe and secure environment for customers and staff, and set out at the start of the franchise to invest £5.4 million on installing safe systems.