GLOBAL WORKPLACE SOLUTIONSCase study Global Hi-Tech Company

Facilities Management

Client: Global Hi-Tech Company

The Brief:

  •  The client is a global hi-tech company providing support services and technical expertise for critical environments
  • Johnson Controls currently manages a global contract in 29 countries including USA, China, UK, Germany, Japan, Malaysia, Singapore, Australia and India

Challenges:

  • Standardise Facilities Management operations across all locations globally
  • Respond to client’s desire to simultaneously reduce operating costs and increase reliability and performance

Solutions:

Facilities High-Tech
  • Created a single provider model combining full-time and variable resources dispersed around the globe
  • Successfully managed comprehensive people transfer solutions globally
  • Created global standard SLA’s and KPI’s with standardised measurement and reporting
  • Utilised process re-engineering to enhance facilities and assets performance through improved operations and maintenance efficiency

Results:

  • Seamless global transition, no interruption of service
  • Realised savings from day one
  • Reduced facilities operating costs by 15 per cent
  • Consistent service delivery across locations and countries
  • Career progression for former client FM employees

Save or print this case study

ALL CASE STUDIES
Site map Privacy Terms of use Suppliers (U.S. site)
© 2012 Johnson Controls. All rights reserved.